Analysis of a Railway Reservation Form
Assignment for a course on Visual Human Factors/ Ergonomics by Dr Prabir Mukhopadhyaya
How might we redesign the Railway Reservation/ Cancellation Requisition Form in such a way that a user can fill it easily and information be retrieved from the form easily?
To successfully analyse the Railway form from a user's POV, I followed the 3 principles of designing for visible language.
To understand how the 'person behind the window' enters information into the computer, I visited the Jabalpur Railway Station and asked the employee.
1. The Railway clerk has to enter the details in the following order:
a. Train no.
d. No. of passengers
e. From & to
f. *Mode of payment*
g. Passengers name with gender, age (First-person becomes the applicant)
h. *SEES availability and asks if he/ she should book*
i. Type of concession
k. The amount is told and displayed
l. Clerk writes the sr. no. of requisition, PNR, amount collected, seat number and signs the form.
[Looks into the computer and writes]
What can be done?
The order of information is similar to the form, the scanning pattern can be worked upon. The breaks( where the clerk has to ask a question) are to be considered. ‘For official use only’ should be in a quadrant where he can write easily.
2. What happens to the form after the ticket is booked?
Forms are stored for 6 months or stated otherwise by the court. The address is the only information that is peculiar to the form. The address is not entered into the computer system.