Analysis of a Railway Reservation Form

Assignment for a course on Visual Human Factors/ Ergonomics by Dr Prabir Mukhopadhyaya

INQUIRY

How might we redesign the Railway Reservation/ Cancellation Requisition Form in such a way that a user can fill it easily and information be retrieved from the form easily?

APPROACH (1)

To successfully analyse the Railway form from a user's POV, I followed the 3 principles of designing for visible language.

1. Organise

2. Economise

3. Communicate 

FINDINGS (1)

 

 

REDESIGN CONCEPT

APPROACH (2)

To understand how the 'person behind the window' enters information into the computer, I visited the Jabalpur Railway Station and asked the employee. 

FINDINGS (2)

1. The Railway clerk has to enter the details in the following order: 

a. Train no.

b. Date

c. Class

d. No. of passengers

e. From & to

f. *Mode of payment*

g. Passengers name with gender, age (First-person becomes the applicant)

h. *SEES availability and asks if he/ she should book*

i. Type of concession

j. Print

k. The amount is told and displayed

l. Clerk writes the sr. no. of requisition, PNR, amount collected, seat number and signs the form.

[Looks into the computer and writes]

What can be done?

The order of information is similar to the form, the scanning pattern can be worked upon. The breaks( where the clerk has to ask a question) are to be considered. ‘For official use only’ should be in a quadrant where he can write easily.

2. What happens to the form after the ticket is booked?

Forms are stored for 6 months or stated otherwise by the court. The address is the only information that is peculiar to the form. The address is not entered into the computer system.